Warranty Policy

Thank you for choosing Yoopai! We strive to offer exceptional service to our customers and have developed a comprehensive Warranty Statement to outline our procedures and warranty claim processes. Please note that this statement applies solely to individual customers.

To ensure a streamlined warranty support process, we kindly request that you maintain your purchase receipt, invoice, and any other relevant paperwork pertaining to your Yoopai product. These documents serve as proof of purchase and will enable us to expedite any future service inquiries relating to warranty claims. By providing comprehensive documentation, we can ensure efficient and prompt resolution.

In the event that you encounter any issues warranting a warranty claim, please contact our customer service team at support@yoopai.com. It is crucial to note the package must be returned to our designated address. Failure to adhere to this process may result in potential liability for any loss or damage incurred during the return shipment. To mitigate any such risks, we strongly advise retaining the original packaging box and packing materials of the product to facilitate safe and secure returns for warranty service.

To initiate the warranty service, please ensure that you have the following documentation available:

Purchase receipt, invoice, and any other relevant paperwork.
A concise description of the product issue, accompanied by clear evidence (such as photos, videos, and log files, where applicable).
It is important to note that this policy will not impact any other rights that you are entitled to under the applicable laws of your state or jurisdiction.

Printer and Scanner Packaging
Proper packaging is essential to safeguarding the products during transit. Incorrect packaging may void the warranty and incur additional charges. Please adhere to our packaging instructions to prevent any damage during transportation. While Yoopai will cover the cost of return shipping for warranty-related issues caused by product quality, you are responsible for the proper packaging of the returned product and any damage caused by improper packaging during transit. We highly recommend retaining the original packaging box and packing materials of the product to facilitate safe returns for warranty service.

By following these guidelines, we aim to provide you with the best possible warranty support for your Yoopai product. Should you have any further questions or require assistance, please do not hesitate to reach out to our customer support team.